Traditionally a lot of Sales Performance Management Systems have been focused on the incentive compensation process. While there can be many (occasionally hundreds) of input sources to an SPM solution, organizations generally consider outputs to be - commission statements, a payroll feed, and few summary reports.
As SPM systems mature, it is more often the case that the SPM system houses the highest quality information in the organization about who is selling what to whom, at what price. As commissions are paid of this data, it is normally the most scrutinized, up-to-date and accurate information in the company. Organizations want to leverage this asset, typically by demanding new management reports. This quickly moves to requests for more complex and broad-based reporting, often requiring new and different source data. The natural evolution is then to make this information available to an even broader set of recipients. This expansion generally requires feeding data to other systems.
Some common examples are:
- Feed information into a corporate data warehouse or business intelligence system
- CRM integration between commissions and customer data
- HR systems to integrate commission data with other payroll and compensation data
- ERP system so that this information resides in the original system-of-record
Ensuring that your SPM system can pass data to other applications through standard interfaces like ODBC, web services and star schema generation allows compensation teams to provide compensation data in any format required by the receiving application.